The MISTO app, implemented in Odesa, ranks among the top four out of 11 regional centers where key city services are consolidated into a single application.
This achievement was noted in a new study by the «Transparent Cities» program, which in 2025 assesses the readiness of Ukrainian municipalities for integration with the European Union through the lens of electronic service development.
The research highlighted how this approach is being realized in practice.
It was specifically mentioned that as of December 2025, the official website of the Odesa City Council features a direct link to the city app, forming part of the official digital communication with residents. This integration provides faster, clearer, and more structured access to city services.
Today, Ukrainian cities have established a significant digital foundation. Online platforms, mobile apps, and interactive services have become integral to urban infrastructure. However, a key factor for further development is not just the quantity of digital solutions but the ease of access to them and the convenience of daily use for residents.
European practices in digital governance emphasize the importance of not only creating electronic services but also forming straightforward and logical access to them in one place. The principle of a «single entry point» allows cities to transition from separate digital solutions to comprehensive service ecosystems focused on residents' needs.
The MISTO platform supports the realization of this approach, helping cities systematically integrate digital services and create a clear and convenient user experience tailored to the daily needs of the community.
